Promoting 1737

The 1737 team offers brief emotional support, helping to identify key issues, plan steps to take, and connect with more comprehensive support services when needed. 1737 is not a crisis team or a mental health service for those with severe mental illness or psychological distress.

We often support people with:

Depression/sadness
Relationship issues (family, friends, partner)
Anxiety/fear
Grief, loss, and life-changing events
Stress at work / home / school / university or tech
Isolation and loneliness

If you’d like to promote 1737 and let people know we are here to support them with any of these situations, that would be great. 

If you are unsure whether 1737 is the right support service to promote for your needs, reach out to us.

How 1737 Works

1737 is a free, confidential helpline in New Zealand, powered by Whakarongorau Aotearoa / New Zealand Telehealth Services and funded by Health New Zealand. Available 24/7, it offers support, advice, and information from trained counsellors.

Explore our website for self-help tools and information, or you can text or call 1737 anytime to connect with a trained counsellor or peer support worker.

Types of Support:

The 1737 team offer the following support:

Brief 1:1 Emotional Support: focusing on one or two key things you need help with.
Information and Support: providing self-care approaches, or specific strategies.
Signposting: connecting you to other services, such as face-to-face service providers.
Self-Help Tools: resources to support your wellbeing.

 We understand how important it is to receive timely help, and our 1737 team are working tirelessly to assist you as quickly as possible. Explore our resources, text, or call 1737 anytime for support.

Explore the Digital Hub

1737 Peer Support

Connect with someone who has been through similar challenges. Available daily from 2pm to 10pm, this free and confidential service offers support by phone only.

Get Peer Support

Our Kaimahi/Staff

Our 1737 team includes professionals registered with NZAC (New Zealand Association of Counsellors), DAPAANZ (Addiction Practitioners' Association Aotearoa New Zealand), and social workers.

mother and son showing respect and dignity

Ethical Guidelines:

Professional Integrity: All our counsellors and peer support workers are trained and qualified.
Confidentiality: Your interactions with us are private and secure.
Ethical Supervision: Regular supervision and training to maintain ethical practices.
Respect and Dignity: We treat all service users with respect and dignity. We also ask that our kamahi / staff are treated with respect during interactions.
Continuous Improvement: We constantly evaluate and seek feedback to enhance the quality of our support.

We appreciate your feedback on the 1737 service, this helps us to improve support for everyone across Aotearoa.

You can share your experience with our service, by completing our Service Experience Survey or you can email us at feedback@whakarongorau.nz

Please let us know if you would like us to respond.

Kia ora, 

Remember, it is only for feedback, so you can't talk to our counsellors here. But you can text 1737 or call for free, anytime, 24/7.
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If you prefer to give feedback anonymously, you can do so through the survey link.  

If you’d like to promote 1737 and let people know we are here to support them with any of these situations, please contact our Events team.

Are you experiencing a Mental Health Emergency or Crisis?

Here are some options for crisis support and mental health assistance

Immediate Danger

If someone is in immediate danger of harming themselves or others, please call 111.

Crisis Team

If you are experiencing a mental health emergency please contact your local Crisis team.